14 Days Guarantee
Thank you for shopping at mokagirls.
Online purchases made through mokagirls can be claimed for returns within 14 days of the delivery date. Our return center is located in China.
Submit a request for return/exchange on your order page and we will try our best to meet your request. Please Contact Us immediately if you need help.
All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued. You are welcome to make an exchange as long as it is in stock or alternatively get a refund.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
This 14-day period begins on the day when you receive your purchase for goods, you can cancel this order for any reason and without penalty.
Purchase Not Eligible for Return
You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Return Shipping fees are at the customer's own expense.
We do not accept returned items that were sent back directly without notifying us first.
Step 1: Please log in to your mokagirls account to submit a Return/Exchange request on my Orders page.
Step 2: After submitting the return/exchange request online, you will receive authorization and return address by email within 48 hours.
Step 3: Ship the return package to our warehouse and input the return shipping info ( tracking No. & delivery company) on our website.
Step 4: You will receive refund within one week or have an exchange order processed after we receive your package.
We'll email you once processing your refund or exchange.
Partial Delivery and Missing Items
mokagirls products are shipped from different warehouses and in some cases we may have to split your order so that you can receive some of your items faster.
Please rest assured, if the item is missing, we will resend it for free within the warranty period.
Please do check your order and package contents carefully before signing for the package.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit a help ticket from Contact Us once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
If you run into any issues, feel free to drop us an email at email@example.com .We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.